CANCELLATION & REFUND POLICY
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Cancellation Policy:
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1.1 Client Initiated Cancellations: Clients may request to cancel their marketing services with Roadside & Towing Marketing at any time. To initiate a cancellation, the client must submit a written request via email or official communication channels to their designated account manager or the company's support team. Upon receiving the cancellation request, the following conditions shall apply:
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1.1.1 Monthly Subscription Services: For clients subscribed to monthly marketing services, the cancellation will take effect at the end of the current billing cycle. No further charges will be applied beyond the current billing cycle.
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1.1.2 Fixed-Term Contracts: Clients who have entered into fixed-term contracts may be subject to an early termination fee, which will be specified in the terms of their contract. The early termination fee compensates for the costs and commitments incurred by Roadside & Towing Marketing in providing services until the contract's original end date.
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1.2 Roadside & Towing Marketing Initiated Cancellations: In exceptional circumstances, Roadside & Towing Marketing reserves the right to cancel the provision of marketing services to a client. Such circumstances may include, but are not limited to, non-compliance with contractual obligations, unethical practices, or unlawful activities. In such cases, a written notice will be sent to the client, and any outstanding fees or refunds will be handled in accordance with this policy.
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Refund Policy:
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2.1 Performance-Based Services: For performance-based marketing services, Roadside & Towing Marketing shall adhere to the agreed-upon key performance indicators (KPIs) and deliverables. If, for any reason, Roadside & Towing Marketing fails to meet the mutually agreed-upon KPIs and deliverables within the specified timeframes, the client may be eligible for a partial or full refund, subject to the terms and conditions outlined in the service agreement.
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2.2 Non-Performance-Based Services: For non-performance-based marketing services, such as consulting or strategy development, refunds will generally not be provided once the service has been rendered, unless otherwise specified in the service agreement.
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2.3 Refund Request Process: To request a refund, clients must submit a written refund request via email or official communication channels to their designated account manager or the company's support team. The request must include detailed information regarding the reasons for the refund claim and any relevant supporting documentation.
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2.4 Refund Determination: The determination of refund eligibility will be made by Roadside & Towing Marketing based on the validity of the claim, adherence to the terms of the service agreement, and any extenuating circumstances. Roadside & Towing Marketing will notify the client of the decision within 15 days timeframe.
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Modifications to the Policy:
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Roadside & Towing Marketing reserves the right to modify or amend this Cancellation & Refund Policy at any time. Any changes to the policy will be posted on our website and communicated to clients through email or other appropriate means. Clients are encouraged to review this policy periodically to stay informed of any updates.
By engaging with Roadside & Towing Marketing and utilizing our marketing services, clients agree to comply with this Cancellation & Refund Policy and any other relevant terms and conditions outlined in the service agreement.
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